Consystel Ltd.

Consystel Ltd. is a privately owned company, established in 1993, which provides consultancy services in the following areas:

  • customer contact/interaction strategies.
  • call centre solutions - positioning, design, business case development and presentation.
  • system specification, ITT preparation and supplier selection
  • call centre implementation and ongoing operational advice.
  • advice to suppliers on entering into, and succeeding in, the provision of professional services and solutions on their platforms. This can include initial business development services.
  • review, analysis and evaluation of potential acquisitions in the call centre/CTI marketplace
  • advice and assistance (short-term executive roles) to help new or growing companies succeed in the call centre/CTI market.

These services can be provided on a daily fee basis, as fixed price assignments or an agreed retainer. The services are provided primarily by Stuart Bowden, who has over 25 years business and IT consultancy experience, specialising in the above areas since 1981

Consystel Ltd.
Ways End
Rowbarns Way
East Horsley
Surrey
KT24 5RJ

tel/fax: +44 (0)1483 285176

email: info@consystel.com



Client List



Stuart Bowden

stuart@consystel.com

Stuart Bowden is the managing director of Consystel Ltd., and has over twenty five years experience in management and IT consultancy. His last position was as European Business Development Director of Aspect's Consulting and Systems Integration business. Prior to that he was a Director and shareholder in Envoy Systems Ltd., one of Europe's leading call centre and CTI systems integrators. His career in consultancy has resulted in an ability to quickly assess and manage new and changing situations; to look at problems from a number of viewpoints and to derive solutions which are both practical and commercially sound.

Having been involved in computer telephony and call centres since 1981, Stuart has become one of Europe's leading experts on the development and use of the new convergence technologies for linked computer-telephony systems - commonly known as CTI - in call centres and other customer interaction situations.

He has written many papers and articles on the practical business uses of integrated Customer Interaction Centres as well as helping people to understand the technical aspects of CTI. Stuart is in demand as a conference speaker with the ability to talk simply, but knowledgeably, from direct experience across a broad range of industry sectors.

From 1994 to 1996, he was Chairman of ACTIUS - the Association of Computer Telephony Integration Users and Suppliers - which represents around 200 members who are all involved in the CTI arena. He has just completed a 5 year term as a member of the ACTIUS Board.

Career History

  • 1997 Managing Director, Consystel Ltd.
  • 1996-97 European Business Development Director, Aspect Consulting & Systems Integration Ltd.
  • 1987-96 Business Development Director, Enator Ltd., then Envoy Systems Ltd.
  • 1981-87 Sales & Marketing Director; C Squared Systems Ltd
  • 1977-81 Senior Consultant; Knight Wegenstein Ltd
  • 1975-77 Consultant; Logica Ltd
  • 1973-74 Senior Ergonomist; EMI Electronics Ltd
  • 1972-73 Graduate Trainee; Air Products Ltd